How do I Look up my IP Address

Determine a Computer's IP Address


For Windows 7 & 8.1:

Press and hold the Windows key + R

Type "cmd" (1) into the search field and select 'OK' (2) to open the command prompt.

Within the command prompt. Type "ipconfig /all", then hit Enter.

Look for "Ethernet adapter Local Area Connection." ("Ethernet adapter Ethernet0" in this case). Under that category look for "IPv4 Address." If your "IPv4 Address" starts with "128.193.XXX.XXX" and you are located on campus, then the IP is valid.

If the "IPv4 Address" starts with a "169.XXX.XXX.XXX" that means the computer defaulted to an IP address that is invalid.


If your “IP Address” starts with “169.” this means your computer has defaulted to an invalid IP address.

  1. Type “ipconfig /release”, then Enter
  2. Then type “ipconfig /renew”, then Enter (this can take a few minutes)

This prompts your computer to request a new IP from the server 

Type “ipconfig /all”, then Enter to see if your IP address has refreshed to a valid campus IP (i.e. starts with “128.193”) 

If this does not work, restarting your computer may fix the problem

How to Open a Command Prompt in Windows

Opening a Command Prompt


For Windows:

Step 1: Press and hold the 'Windows + R' keys.

Step 2: Enter "cmd" (1)  into the open field then select "OK" (2):

Command Prompt should open:


How are Automatic Updates Configured

Automatic Updates


Critical security patches for the Windows operating system are deployed through a system called Automatic Updates.  The updates usually patch a hole in the OS which would otherwise allow a computer to be compromised.  These patches are vital for a secure network and environment.

All computers on the SCIENCE domain have the same policy on how they check for updates.

The domain policy for automatic updates works like this:

Every 8 hours the client computer checks our update server for new updates.  If there are new updates it will download them and prompt you to install them.  This comes in the form of a popup notification like this:

From here you can install the updates manually, and if required, restart the computer.

If you do not install the updates manually, then the computer will install the update at 3:00 am every night and if no one is logged on, it will restart if required.

If the computer is logged on, it will prompt you if you wish to restart. If you choose [NO] it will prompt you again every 30 minutes until the computer is restarted.

If the computer is turned off at 3:00 am and there are updates to install then 5 minutes after the system starts up again the updates will be installed, and you will be prompted to restart the computer.

It is recommended to install updates as soon as possible and to restart the computer if required.

How do I find my Windows Computer Name and Version

Computer Name

In Windows 10 Right click the start menu which will look like this:
Then choose "System":

Find the field at the bottom called Device Name:

In Windows 7, Click on Start then Right Click on "Computer" and select Properties
Windows 7/Vista Start
You will find a Field "Computer name, domain, and workgroup settings" look for Full Computer Name.
7/Vista Peroperties

How do I Clear Temporary Internet Files / Cache

Clear Internet Cache

In Google Chrome + New Edge:

Step 1: While in Chrome or the new Edge, press Ctrl + Shift + Del, this should bring up the 'Clear browsing data' prompt.

Step 2: Select the time range for which you'd like to delete data for (1), and then select 'Clear data / Clear now' (2):

Chrome settings



In Firefox:

Step 1: While in Firefox, open the hamburger menu on the top right and select 'options':

Firefox 1


Step 2: Select 'Privacy & Security':

Firefox 2


Step 3: Scroll down until you find the 'History' section. Select "Clear History...':

Firefox 3



 Step 4: Select the time range for which you'd like to delete data for (1), and then select 'OK' (2):

Firefox 4