- Request Help
- Remote Support
Step 0: Call the helpdesk. We will need to create a session for you to join.
How to setup screen connect:
Step 1: Go to support.oregonstate.edu. Then click on the arrow next to the published session with the name that we give you. It should look like this:
Step 1.5: If you are given the option to either download the app or run the app, click download.
Step 2 (Windows): Follow the prompts on the next page to run the program. These instructions will vary based on which browser you are using. On firefox it looks like this:
Step 2 (Mac): After the file downloads, hold control and click on the file. This should give you an error to the effect of "Can't open this program because the identity of the developer cannot be confirmed." This warning can safely be ignored:
Step 3: We should now be able to control your mouse and keyboard.