How do I setup Exchange Online on Outlook, Mac Mail, or my Mobile Device

See the following page for device setup instructions:

https://is.oregonstate.edu/exchangeonline/device-setup

How do I setup Exchange Online in Thunderbird

To fully setup your account in Thunderbird, we need to first add it, then subscribe to your mail folders.

Setting Up Exchange Account in Thunderbird:

1) Click the three line button in the top right of Thunderbird and select "Account Settings"

Selecting Account Settings in Thunderbird

2) In the bottom left, click "Account Actions", then select "Add Mail Account"

Adding Mail Account in Thunderbird

3) A new window will popup. Enter your email address as either ONID@oregonstate.edu or first.last@oregonstate.edu, depending on whichever one you'd like your emails to send-as. Enter your ONID password. After this, hit "Configure Manually" in the bottom left. Enter the following server details:

Incoming

  • Protocol: IMAP
  • Server: outlook.office365.com
  • Port: 993
  • SSL: SSL
  • Authentication:  Normal Password
  • Username: yourONIDusername@oregonstate.edu

 

Outgoing

  • Server: smtp.office365.com
  • Port: 587
  • SSL: STARTTLS
  • Authentication:  Normal Password
  • Username: yourONIDusername@oregonstate.edu

Initial Server SettingsAdvanced Server Settings

Your account should now be added! You can close out of the Account Settings tab now.

Note: Make sure you are sending from the new account you added. To make sure, check the "From" field when you compose a new message. The email address you're using will be in white, while the grey text is the account name you can set in "Account Settings". You should see your ONID@oregonstate.edu or first.last@oregonstate.edu in the white color if you're sending from Exchange:

Send from field in Thuunderbird

Subscribing to Folders in Thunderbird:

In Thunderbird, you must "Subscribe" to a folder before it will show up in the list. To do that, follow these instructions:

1) Right click your Exchange account in the list on the left, then select "Subscribe"

Right clicked exchange account, selecting Subscribe

2) Click the checkbox next to the Folders you want to show up in the list. You may select all of them, or just the ones you intend to use. After click "Done".

You should now see these folders show up under your Exchange account in the list. It may take some time for the messages to download, especially if you have a large mailbox.

Note: If your email is in the process of being migrated and you have not yet received the Sync Complete email, your folders will not yet be in this list. Please follow these steps again after your receive the Sync Complete message.

Setting Storage/Sync Settings:

By default, Tunderbird will download all messages from your Inbox and subscribed folders onto your computer. If you want to save disk space, you can set it to only download the contents of messages from recent messages. You will still be able to see old messages, the message content will just not be downloaded untill you select the message.

To do this, go back into "Account Settings" and change the "Disk Space" setting. You can select the bubble next to "Synchronize the most recent", then pick a date range of your preference. You also have the option to not download large messages by ticking the box next to "Don't download messages larger than".

How do I add a shared Mailbox to Outlook

See the following page for adding a shared mailbox to Outlook: 

https://oregonstate.teamdynamix.com/TDClient/1935/Portal/KB/ArticleDet?ID=45717

How do I add a shared mailbox to Mac Mail

1) Open Mac Mail. Once opened, click "Mail", then "Preferences" on the top menu bar.

After opening mail. click mail-> preferances in the top bar

2) In the bottom left of the "Accounts" window, click the plus button.

Click the Plus in the bottom right of the accounts window

3) Select "Other Mail Account" and hit "Continue".

Select "Other Mail Account" and hit "Continue"

4) A new window will popup. Enter your name in the "Name" field. Enter the email address of the shared mailbox in "Email Address". Enter your personal ONID password in "Password". After this, hit "Sign In" on the bottom right.

Filling in the three fields mentioned above

5) Four more inputs should appear. Fill them in as follows:

  • Username: yourONIDusername@oregonstate.edu\shared-mailbox-UPN
  • Account Type: IMAP
  • Incoming Mail Server: outlook.office365.com
  • Outgoing Mail Server: smtp.office365.com

 

It is important you enter the username exactly as above, with your username first, then a "\", then the UPN of the shared mailbox. The UPN of the shared mailbox is usually different from the email address. Contact the Cosine Helpdesk if you are unsure of your UPN.

Lastly, click "Sign In"

Filling in server details and Username

6) You should now see the account in the left column of the "Accounts" window. Click the account, then click "Server Settings" from the bar. In this window, change the "Username" under "Outgoing Mail Server" to just yourONID@oregonstate.edu. Do not edit the username for the incoming mail server.

Editing the sending user name in the accounts window

7) Next, uncheck both "Automatically manage connection settings" boxes.

Unchecking both boxes

8) Lastly, verify your incoming port is set to 993 and your outgoing port is set to 587. Additionally, check that the "Use TLS/SSL" box is checked and "Authentication" is set to "Password" for both incoming and outgoing. See the screenshot below:

setting port numbers

9) Your shared mailbox should now be added to Mac Mail!

How do I add a shared mailbox to Thunderbird

To add a shared mailbox to Thunderbird, we must first add the account, then subscribe to the folders

Adding Shared Mailbox to Thunderbird:

1) Click the three line button in the top right of Thunderbird and select "Account Settings"

Clicking the Three Lines button on top right, than clicking Account Settings

2) In the bottom left, click "Account Actions", then select "Add Mail Account"

Clicking Account Settings, than Add Mail Account

3) A new window will popup. Enter your name in the "Your Name" field. Enter the email address of the shared mailbox in "Email Address". Enter your personal ONID password in "Password". After this, hit "Configure Manually" in the bottom left. Enter the following server details:

Incoming

  • Protocol: IMAP
  • Server: outlook.office365.com
  • Port: 993
  • SSL: SSL
  • Authentication:  Normal Password
  • Username: yourONIDusername@oregonstate.edu\shared-mailbox-UPN

 

It is important you enter the username exactly as above, with your username first, then a "\", then the UPN of the shared mailbox. The UPN of the shared mailbox is usually different from the email address. Contact the Cosine Helpdesk if you are unsure of your UPN.

Outgoing

  • Server: smtp.office365.com
  • Port: 587
  • SSL: STARTTLS
  • Authentication:  Normal Password
  • Username: yourONIDusername@oregonstate.edu

 

The username in the outgoing field will automatically fill in with the username from the incoming field. It is important that you delete the shared mailbox UPN portion of the username, and enter only yourONIDusername@oregonstate.edu.

Note: You may have to click "Re-Test" before hitting "Done".

 

Entering Name, Email Address, and Password, then clicking Configure ManuallyFilling in server details

Your shared mailbox account should now be added!

Subscribing To Folders in Thunderbird

In Thunderbird, you must "Subscribe" to a folder before it will show up in the list. To do that, follow these instructions:

1) Right click your Shared Mailbox account in the list on the left, then select "Subscribe"

Right clicked exchange account, selecting Subscribe

2) Click the checkbox next to the Folders you want to show up in the list. You may select all of them, or just the ones you intend to use. After click "Done".

You should now see these folders show up under your Shared Mailbox account in the list. It may take some time for the messages to download, especially if you have a large mailbox.

 

For additional Thunderbird settings, see the "How do I setup Thunderbird for Exchange Online" FAQ above

How to setup an ONID (gmail) account on an iOS device

Note: These instructions are not for Exchange accounts, but rather ONID Gmail accounts. See "How do I setup Exchange Online on Outlook, Mac Mail, or my Mobile Device" for help setting up Exchange.

http://oregonstate.edu/helpdocs/e-mail/onid-e-mail/configuring-email-clients/mobile-devices/onid-email-iphone-ipod-ipad

How do I send mail as my First.Last@oregonstate.edu from Google Mail

Step 1: Open Google Mail and open the settings:
Open the settings in Gmail

Step 2: Switch to the accounts tab:
Switch to the accounts tab

Step 3: Click the link to "Add another email address" underneath the "Send email as" section:
Click the link to add another email address

Step 4: In the new window, enter the email that you would like to send as.  You can use any of the email addresses that you have at OSU.  A few examples include Evan.Brass@oregonstate.edu, brassev@math.oregonstate.edu, Scholastic.Arts@oregonstate.edu, etc.  Be sure to uncheck treat as alias, unless you know that you check the email addresses seperately and you are sure you want to see those emails in the account you're logged into.  This is a rare case.
Enter the email you want to send as and uncheck treat as alias

Step 5: The confirmation process can change, in some cases, you may be asked to set up a connection to campus mail servers but in most cases, you'll be asked if you want to have a confirmation code send to that address to confirm that you control it.  If you are prompted to enter server settings, use the settings below or click "Send verification":

  • Outgoing Server: smtp.office365.com
  • Port: 587 (START/TLS)
  • Username format: username@oregonstate.edu

Click send verification

Step 6: Enter the verification number you receive in the address you would like to send as:
Enter the verification number

Step 7: To send an email as that account, start creating the email and then click on the from address to switch to your new account:
Change your from address when composing

How do I report a Phishing email

See the following guide for instructions on reporting phishing emails:

https://oregonstate.teamdynamix.com/TDClient/1935/Portal/KB/ArticleDet?ID=80695

What are the General Settings for the Science Mail Servers (Depreciated)

The science mail servers can be connected to using the following settings:

  • Username field: onidusername
  • Incoming Mail Server: imap.science.oregonstate.edu
  • Outgoing Mail Server:smtp.science.oregonstate.edu
  • SSL Port: 465 (outgoing) or 993 (incoming)